Last updated 5 September 2026
This page explains exactly what you are paying for when you claim a founding membership, when your card is charged, and how to get your money back. It is written in plain English on purpose.
A founding membership in Marvelous, a cash-pay primary and urgent care service operating in West Los Angeles. Your membership covers your care with your care team: messaging, video visits, proactive check-ins, CarePod visits, and labs drawn at your home, at the rate shown when you signed up. There is no charge at the visit and no bill afterwards for any of these. A short list of elective services does cost extra, and is set out below.
Marvelous is not yet operating. Your care begins in Winter 2026. We will email you the exact start date at least two weeks beforehand. The payment you make today covers your first month of membership, beginning on that start date, not the period before it.
Your payment is fully refundable at any time before your care starts. Email hello@marvelous.health and we will refund you in full. You do not need to give a reason.
If we do not begin operating in your ZIP code by your start date, we will refund you in full without you having to ask. And if we have not begun operating in your ZIP code within six months of your payment, we will refund you in full automatically, whether or not you have contacted us.
After your care has started, you can cancel any time and you will not be billed again. We do not refund a month that has already begun.
Your care is provided by a care team assigned to your neighborhood. Every physician on that team is board certified and licensed in California. At full size a neighborhood team is four doctors and four medical assistants.
Membership does not guarantee that you will be seen by a particular doctor. We aim to keep you with the same small team, working from the same records, and we will tell you who is on your team. Which member of that team sees you depends on availability, urgency and the kind of visit you need. Marvelous may change who is on your care team, including if someone leaves the practice.
Membership covers your care with your care team. It is not health insurance and it is not a substitute for health insurance. At this time we do not bill insurance, and we do not provide superbills for you to submit to an insurer. What you pay for your membership, plus the price of any elective service you choose, is the whole cost to you. A short list of services does cost extra: advanced labs, hormone therapy, GLP-1 medications, IV therapy and aesthetic services. You will always be shown the price of anything that costs extra, in writing, before it happens.
Your membership includes four CarePod visits per membership year for you or your household. A visit where we see more than one person at your address at the same time counts as one visit. Texting, video visits and labs at home are not CarePod visits and are not counted.
If you need a CarePod visit beyond the four included, that visit is cash pay. We will tell you the price in writing and you have to agree to it before we come out. You will never be charged for a visit you did not agree to in advance, and we will not bill you for a visit we have already made. If you would rather not pay for the extra visit, we will offer you a video visit or a different way to be seen at no charge.
Marvelous is not a replacement for health insurance. Your membership does not cover hospital stays, surgery, care from specialists outside Marvelous, emergency department visits, ambulance transport, or imaging and procedures performed elsewhere. We recommend that you keep a health insurance plan for those. Marvelous covers the everyday primary and urgent care described above.
Marvelous intends to begin billing insurance as soon as it is able. If that happens, insurance would cover the medical care and membership would cover what insurance does not. We will not bill your insurance without your agreement. If billing insurance would change what your membership covers or what you pay, we will tell you in writing before the change takes effect, and you may cancel at any time before it does. Once insurance is involved you may owe your plan's copay, coinsurance or deductible for care, as you would with any other medical practice. Your founding membership rate stays as it is.
Marvelous is not an emergency service. If you have a medical emergency, call 911 or go to your nearest emergency department.
How we handle the information you give us is described in our privacy policy. Please do not send medical or health information through this website or the payment page. Neither is set up to receive it. Once your membership begins, we will give you a secure way to share clinical information.
If we change anything on this page that affects what you have already paid for, we will email you first.
Marvelous · West Los Angeles, California
hello@marvelous.health